An error has occurred. This can occur for a number of reasons.

• Session Timeout

  If the assessment has been idle for more then 20 min a session timeout can occur.
    To restart the Assessment you can:

  1. Close the current browser
  2. Navigate back to the Assessment link (on activating the link, it will take you back to the current screen where the Session time out occurred).
  
  If this problem keeps recurring then please contact support below.

• Security Settings

  Your browser security settings set too high (This can prevent initial startup of the asssessment).
  To check this in IE:

  1. Go to the Tools menu and Internet Options.
  2. Click on the security tab.
  3. Click the default level button to return the settings to the default.

• Browser Version

  You may have a browser version incompatible with the assessment:

  • For PCs (Windows) and Linux use Mozilla 1.4 or higher or Internet Explorer 6 or higher.
  • For Macintosh OS 9 use Mozilla 1.2.1 or higher, and for Macintosh OS X use Safari 1.0 or higher or Mozilla 1.4 or higher.
  
  

• Internet Connection

  Be sure you have an active internet connection. Close the browser and begin again.

• If you cannot solve the problem, we need the following minimum information to diagnose it.
  1. Browser name and version
  2. Security settings of browser.
  3. Exact time and date of disconnect
  4. Exact error message received
  5. Kind of connection user is on (dial-up, ethernet, etc.)

  You can contact QLBS.com support via email at support@qlbs.com or phone us at +649 414 5030