NSW Business Connect
NSW DOI wished to provide assessment and business growth services to over 33,000 businesses of the 650,000 SME’s in NSW providing a portal for each business for continuous improvement, a CRM for business advisors and data analytics, dashboards and reports for stakeholders to develop better policy and programs to improve the entrepreneurial ecosystem.
Over 30 diagnostic tools were developed from entrepreneurial readiness through the business lifecycle to succession planning.
Tools were also developed and adapted for different industries and dashboards and data analytics tools provided for stakeholders to report by activity, industry size and type against capability profiles. Example live dashboards as right for NSW DOI to view activity and business community capability profile.
This project over 4 years was delivered with the NZ based team and a Sydney based support group with open daily engagement and weekly on-line review meetings for across the board participation. The program has been redeveloped onto on-line only during 2016/17 for a further 3+ year contract. QLBS provides the support and a program of continuous improvement as the client sees opportunities
Australian Tourism Accreditation and Awards Programs
Turning Compliance into Better Business
The Australian Tourism Industry Council, the national representative body for the tourism industry, seeks to raise the quality of supply and service to the industry through an Accreditation and an Award program.
Organizations are invited to do a self-assessment and provide evidence via document or image uploads.
These self-assessments are reviewed on-line and further evidence sought before a site visit which targets already identified areas of concern/importance, before gaining accreditation. Best practice organizations are identified and invited to sign up for the awards program where judges are provided with a portal that provides them with structured assessment data completed on-line by the client. Judges use this to build their judgments and present feedback, again on-line.
Telarc is New Zealand's leading GRC (Governance, Risk, Compliance) assessor. It is also leading in the transformation of its professional services to digital using the QLBS Professional Assessment system. The Auditors are able to deliver assessments more professionally and product reports more easily. More importantly they deliver greater value to their clients by offering benchmarking and dashboard services and increasing knowledge of their own business.
Telarc are providing quality audits for the Wine SMP and Food Safety Audits providing profiles of quality across the whole industry. They have also completed assessments for the Electrical Workers Registration Board which included analysis of the results soon after completion of the assessments.
Telarc have taken ISO digital enabling integration of complementary systems such as QMS (9001) and EMS (14001).
Clients can now develop improvement plans across the spectrum of compliance and quality regimes and get a holistic view of their quality performance.
"We are winning business because we can deliver more value just by capturing the data across the client community. We are able to shift our client relationship from auditor to strategic knowledge provider." said Philip Cryer, CEO of Telarc.
Sports Community Development
The Australian Institute of Sport and the Sporting bodies of Australia are all using our platform to grow clubs and ensure good governance.
Over 8000 clubs have been through a Club Health check and peak bodies now understand the issues that are effecting the whole sports community.
Clubs all get a health profile and are provided a pathway to resources that will help them in the most critical areas.
Business Development Centres
SME Business Fitness Program for Business Development Centres in Australia and the USA designed to extend reach and understanding of the entrepreneurial ecosystem.
SME’s were taken through a Fitness Test and provided with reports that included benchmarking and a pathway to resources to help them in priority areas. Data was aggregated for the BDO’s to understand the entrepreneurial ecosystems and the constraints to business growth. It was possible to compare business communities in Australia with those in the USA.
Corporate Performance Improvement: New Zealand
A system was designed to deliver 360 Feedback from management and clients in a strategic evaluation for medium - large companies. Change driven through involvement and understanding at all levels.
USA Health and Safety
Three compliance regimes were integrated to provide an overall assessment and improvement program for Transport Fleet Risk Management. The system draws data from Government Accident and Compliance statistics and converges it with a compliance audit and assessment into a report that provides a wholistic view of risk and the basis for risk mitigation strategy.
UK Manufacturing Supply Chain
Complex integrated program of self and professional assessment to build manufacturing quality and capability into the suppliers of the Primes. The program was designed to strengthen the supply chain in the face of Asian and Easter European competition.
A Quantum Leap Beyond Spreadsheets
A Quantum Leap Beyond Spreadsheets
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