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QExcellence

QExcellence is designed for medium sized companies wanting to develop continuous improvement in customer satisfaction.

QExcellence is an abridged version of the internationally-renowned Baldrige criteria and is an ideal “interim” assessment for medium-to-large enterprises not yet ready to undertake the QWorldClass assessment.

Benefits:

  • Measure organisational processes, strategies, and outputs
  • Ideal lead-in to the full QWorldClass assessment
  • Assess and prepare your business before applying for regional awards

QExcellence has recently been updated and now has a special version called QLocalAuthority, which has been customised to suit local council and government organisations.

Targets

  • Medium Sized Enterprises

Assesses

  • An abridged version of the Baldrige Criteria

Dimensions

  • Organisational Profile
  • Leadership
  • Strategy and Planning
  • Customer and Market Focus
  • Information and Analysis
  • Human Resource Focus
  • Process Managment
  • Results
 
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